Privacy policy

Privacy Notice

Who we are
Arvato Financial Solutions Limited, 24 George Square, Glasgow, G2 1EG (Company No. SC223606)

If you have any questions in relation to this privacy policy or how we use your personal data you can contact our Data Protection Officer using the following details:

Tel: 0141 221 4567

Purpose and legal basis of processing
We process your personal data for the purposes of contacting you on behalf of our client(s) in order to assist you in reaching a mutually agreeable arrangement for the repayment of your outstanding balance. The legal basis for processing your personal data is set out in Article 6 (1) (b) of The General Data Protection Regulation as follows:

“Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”

Who we share your data with
We may share your personal data with the following recipients or categories of recipients:

Storing your information
We will only use and store your information for as long as it is required and for the purposes it was collected for; this depends upon the information in question, what it is being used for and the legal and regulatory requirements applicable to our firm.  Typically this will not exceed 7 years from the date on which we close your account.

When making a payment via this site, your card details are submitted securely and directly to our contracted payment services provider which handles all payment transactions on our behalf, as appointed by us from time to time and who are committed to remain compliant with the Payment Card Industry’s Data Security Standard (Level 1).

Your Rights
You have the right to request the following:

Absence of Statutory or Contractual Obligation
You are under no legal or contractual obligation to provide us with your personal information.

Automated Decision Making and Profiling
We may use the personal data that we hold on you to conduct automated decisions and profiling, this may include the best times to contact you and as previously mentioned you have the right to object. We do not believe that these decisions will have either a legal effect or significant impact on you, however we will continue to monitor our processes and policies.